FAQS

Black and Grey Tanks

TANK WILL NOT DRAIN

  • Buildup or debris in tank. Check for buildup in tank at stool
  • Listen to see if you hear the gate valves opening if so the handle has come loose. Call tech support for assistance. 662-660-2446
  • Always use a minimum amount of biodegradable toilet paper
  • Always use plenty of water when flushing

HOW TO MANUALLY DUMP THE TANKS

  • Remove the basement wall on the road side of the coach.
  • You will see two 8×8 cutouts (black, grey) for the valves
  • (On a 375FL the black tank will be located under the underbelly behind the rear axle on road side)
  • Disconnect the grenade pin and turn the handle sideways. Pull handle straight up to dump tank.

Electric Power – 110V

NO AC POWER TO RV

  • Check the shoreline power pole for power
  • Check the circuit breakers at the breaker box
  • Check the GFI outlets and make sure they are not tripped
  • Call Tech Support if all has been completed

Furnace

FURNACE DOES NOT IGNITE

  • Check the propane tank make sure it is full
  • Light the stove top to ensure all air is out of the system
  • Remove any obstruction over furnace exhaust
  • Inspect exhaust tube for any obstructions
  • Make sure 12V power is going to the outlet
  • Bleed the ignitor (leave propane on, loosen brass connector next to ignitor then retighten)
  • Call Tech Support if all has been completed

Interior Lights

LIGHTS ARE DIM

  • The lights are on a dimmer switch.
  • Press and hold the light button and the lights will Dim or Brighten up.

Jacks/ Leveling System

NO POWER TO CONTROL PANEL ON BASEMENT DOOR

  • Make sure your battery has 12V charge
  • Check the connection at the control panel and make sure it hasn’t come unplugged
  • Check the 10AMP fuse located behind the hydraulic pump (If blown replace it)
  • Call Tech Support if no resolution

Microwave

WILL NOT POWER ON

  • Check and make sure the microwave is plugged in.
  • Check the power source and make sure you have power
  • Make sure the GFI is not tripped
  • Call Tech Support if no resolution

Outside Receptacle

NO POWER TO OUTSIDE RECEPTACLE

  • Make sure you have power at the power pole
  • Check the GFCI and make sure it is not tripped
  • Check the breaker in the breaker box
  • Contact Vanleigh or qualified technician if the problem is not resolved.

Roof Air Conditioner

DOES NOT GET COLD ENOUGH

  • Start your AC before the day gets too hot.
  • Make sure the outside coil is not blocked or froze up
  • Offset the heat gain
    • Close all blinds and windows
    • Use your awnings
    • Keep entrance doors closed
    • Call Tech Support if no resolution

Running Lights

RUNNING LIGHTS NOT WORKING

  • Blown fuse. Check the fuse under the king pin to make sure fuse is not blown.
  • Check 7-way plug for good connection
  • Call Tech Support if no resolution

TV Reception

POOR TV RECEPTION

  • Bad connection at TV or connection in Wet Bay. Make sure the connections are good at both.
  • If watching cable, make sure your antenna booster is off.
  • Antenna not pointed in direction of sending stations.
  • Satellite not receiving good signal. Adjust the satellite direction.
  • Call Tech Support if no resolution

Water Pump

PUMP WILL NOT SHUT OFF, RUNS WHEN FAUCET IS CLOSED

  • Turn off the pump or city water supply.
  • Check for damp areas around plumbing appliances.
  • Check plumbing for leaks and inspect for leaky valves on toilet
  • Have the pump checked by your dealer or qualified RV technician
  • Call Tech Support if no resolution

Winterizing

HOW TO WINTERIZE

  • Drain the water heater using the low point drains
  • Turn the bypass valve in the wet bay area on
  • Turn the valve to the winterize position
  • Attach the hose coming from antifreeze to the winterizing port
  • Turn on the pump
  • Turn on the faucets until the antifreeze starts to come out
  • Call Tech Support if no resolution